FAQ's
What is GPL?
GPL is the abbreviated version of “General Public License.” WordPress is open-source software released under the GNU General Public License (GPL). It was created by forking another GPL-licensed project; almost all the top plugins, themes,...
Are the files and downloads legal?
Yes, all themes, plugins, add-ons, and WooCommerce extensions that are distributed by our repository are 100% open-source with the GNU GPL.
Are these genuine products?
Yes, all of our products are 100% authentic. If we feature a product on our website, then we have an active subscription to that product’s author(s).
We download the product from them and redistribute to you. These downloads are not...
Are you the developer of these files?
OnlyWordPress.com is not affiliated, associated, authorized, endorsed by, nor is in any way related to third-party developers.
How many sites can I use the plugin or theme on?
As many as you like. Seriously, there are no catches. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? You can share our plugins...
Do you provide updates to the products?
Yes.
As soon as we are notified about an update, we download it from the author and update it on our site.
If you buy a full access membership, you have updates until your membership expires.
If you purchase an individual...
How can you offer the products at such low prices?
All WordPress items, such as plugins and themes, are licensed under a General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. This form of crowd funding helps keep our...
Single Purchase or Club Membership?
The model of single purchases eventually becomes more expensive in the long run, but you will always have access to the updates for your purchase products. See Is Membership Required.
On the other hand, through our club membership you pay less...
Do you offer technical support for themes, plugins, and WooCommerce extensions?
We provide support for any inconvenience related to the direct experience with us (problem with the download, navigation or any problem associated with our site or work).
Due to the nature of our repository, we do not offer any type of...
How can I hide license / keyreminders?
Consider hiding the license activation reminders through a plugin like "Admin Notices Manager" or “WP Hide Updates”. These are free plugins that are very popular in the WordPress community. Make sure to check the official documentation for...
Why are my plugins and/or themes asking me for a key?
You can ignore these requests. Developers include these keys for direct purchases to automatically update their plugin or theme and allow you to pay and register for such support. The item itself will work perfectly fine without entering a...
Do you offer a free trial,
We don't offer a free trial, However our membership prices are very reasonable. You can also purchase plugins/themes individually if you don't want to be in a subscription.
Do I Need to Be a Member to Buy or Download?
Certainly not.
If you don't have membership each product page will show you a purchase button with a price for that product/product bundle.
Our members instead see a Download button where there is no need for further payment as the...
Will my Plugins/Themes stop working after my membership expires or after a certain time?
Absoultely not, we don't alter the code to stop you using the items after your membership expires and you will be able to continue use your plugins and themes even after the membership expires. But future downloads and updates will not be...
Can I get a price adjustment on an item I’ve already purchased?
Due to trends, promotions, and consumer demand, we occasionally have to modify our pricing in order to stay competitive.
This does imply that a product's price may alter after you've bought it.
Unfortunately, after you have purchased a...
Can I cancel and rejoin? Or take a payment holiday?
As of December 2024, we have transitioned all memberships to Pay-As-You-Go plans using cryptocurrency payments. This means payments do not renew automatically. You are no longer tied to a subscription unless you are an active member prior to the...
Will my membership price increase?
Since launching our membership website, we’ve always promised that prices would not increase for existing members. As we transition to cryptocurrency payments, we remain committed to that promise.
If you had a membership at a different price...
Install Plugins via a .zip File
How to install Your WordPress Plugin from your Downloaded zip file.
Assuming you have already downloaded your plugin from our site. (How do i download my product/purchased plugin or theme?)
1: Login to your WordPress admin
2: Go to...
Install Themes via a .zip File
How to install Your WordPress Theme from your Downloaded zip file.
Assuming you have already downloaded your theme from our site. (How do i download my product/purchased plugin or theme?)
1: Login to your WordPress admin
2: Go to...
What are the benefits of using account balance for payment? (Crypto FAQ)
By accepting cryptocurrency payments, we have managed to streamline our operations and reduce overhead costs. As a result, we are thrilled to offer a generous discount on all higher top ups For instance, if you top up your account with £100 and...
What are the minimum deposit and balance requirements? (Crypto FAQ)
The minimum deposit required is £10. Please be aware that when using your account balance for payment, it must be sufficient to cover the entire order amount. Partial payments using the account balance are not possible. Hence, it is crucial to...
I am unable to view or utilize my account balance or funds during the checkout process. (Crypto FAQ)
Please note that when using your account balance as payment, it must be sufficient to cover the entire order amount. Partial payments using the account balance are not possible. Hence, it is crucial to ensure that you top up your account with the...
Install theme or plug-in via FTP, SFTP, Control Panel ect.
Here are the steps to install a theme or plugin via FTP/SFTP and Control Panel:
Download and extract the zip file.
Upload the main folder and all its associated content to the appropriate locations on your server:
For plugins,...
How to Manually Update a WordPress Plugin to a new version.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How do you know when to update a WordPress plugin?
Your WordPress Dashboard should...
How to update WordPress Theme to a new version.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
Note: You can also update your WordPress theme using the file manager provided in your...
How can I cancel my subscription?
Crypto Payments
Crypto payments are one-time payments only. They do not renew automatically, and your membership will end once the paid period expires unless you manually renew it.
Customers on Previous Billing Methods (PayPal &...
What Payment Methods Do You Accept?
As of December 2024, OnlyWordPress will exclusively accept cryptocurrency payments. This change ensures a safer and more secure checkout process for both us and our valued customers.
Why the Change?Due to a significant increase in fraud...
How do i download my product/purchased plugin or theme?
If you have purchase an individual plugin and or theme.
To access your purchased product:
1. Check your purchase history for the download links.2. All future updates will be available in your purchase history.3. Once in your purchase history,...
How to fix Error 'The Link you followed has expired' in WordPress Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How to fix Error 'The Link you followed has expired' in WordPress Plugin / Theme...
How to fix Error 'The package could not be installed.' in WordPress Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How to fix Error 'The package could not be installed.' in WordPress Plugin / Theme...
I can't Login / How to reset my Password? / Error: Invalid username or password. Reset Password
Problems logging into the website?.
First ensure you are entering the correct login information including email/username and password.
After 5 unsucessful login attempts
You will be get locked out and need wait 15 minutes to try again or try...
How can i keep my account/password safe and secure?
We use advance technology that Mitigates brute force and code injection attacks. We run scheduled scans on an hourly and daily basis with Automatic virus, trojan, and malware removal. Your safety and privacy is our number one priority.
You...
How to fix Error 'Sorry, you are not allowed to upload this file type.' in WordPress Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How to fix Error 'Sorry, you are not allowed to upload this file...
VirusTotal /Anti-Virus False Positives
VirusTotal detection engine for some reason may detect a "virus/malware" in your file
We can ensure you no virus is contained in our files.
VirusTotal simply aggregates the output of different antivirus vendors and URL scanners, it does not...
Can i share my user account? or downloaded products?
The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? You can share our plugins and themes with them, too. You must use your own...
My Plugin/Theme is not Working/Has an issue?
Before updating, Installing or making changes to a live website please Always Create a backup of your site:
If your plugin/theme does not work or has an issue we suggest the following steps.
Stuff to check.
1. Make sure you are running the...
How to backup your WordPress site / Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes.
Two great backup plug-ins on our website available for members or to purchase take off the strain of creating manual backups
iThemes BackupBuddy - WordPress...
A feature or function does not work on my plugin or theme.
We want to clarify that at OnlyWordPress, we provide WordPress products under the GPL/GNU license, which includes themes, plugins, WooCommerce extensions, scripts, and other GPL/GNU products. However, we have noticed that some smaller...
Why did a product get removed / no longer gets updated?
We offer a wide range of products, numbering in the thousands, each of which receives updates as promptly as possible. However, the update process is manual, so we kindly ask that you Read me before requesting an update.
Our service aims to...
Request Product Update
At OnlyWordPress.com, we have a daily batch update process that operates during our regular business hours. Generally, there is no need for you to inform us about updates for popular plugins, as we receive notifications directly from the...
What is the account balance in my account?
The account balance serves as a digital wallet on our website, providing a convenient and flexible way to shop. You can easily fund your wallet using a variety of cryptocurrencies, and the funds can be used to purchase any product available...
Report Misuse or Violations of Terms of Service & DMCA
To report any misuse of our site or violations of our terms of service, please send an email to abuse@onlywordpress.com Please provide detailed information regarding the issue, such as instances of someone using our site incorrectly, locked...
Sorry. You've hit the maximum number of downloads allowed for your membership account.
Sorry. You've hit the maximum number of downloads allowed for your membership account.
Standard Access members have the privilege to download up to 10 products within a 24-hour duration.
Memberships begin at the exact moment of purchase....
Error: There is no account with that username or email address.
The reason you may be getting Error: There is no account with that username or email address.
Nonexistent Account
The most common reason for encountering the error message "There is no account with that username or email address" is that you...
Importing Elementor Template Kits: A Step-by-Step Guide
In this tutorial, we'll guide you through the process of importing Elementor Templates to your WordPress website using the Envato Elements plugin.
Before you begin, ensure that you do not have any conflicting Elementor Template Import Kit...
Does OnlyWordPress-com provide API keys, guarantees, warranties, or any other benefits?
We do not provide additional services such as API keys, guarantees, warranties, or any other benefits typically offered by the original developer.
We strive to provide the best possible service to our customers and accommodate a wide range of...
Are Crypto Payments Instant? (Crypto FAQ)
Cryptocurrency payments are generally designed to be faster and more efficient than traditional banking systems. However, the time it takes to process a cryptocurrency payment can vary based on several key factors:
Blockchain Network: Each...
I have sent payment but my account balance has not been updated. (Crypto FAQ)
Rest assured, as long as your payment is sent to the correct address provided during checkout, your purchase will be credited to your account. Payments are typically processed and applied within a short time. However, if more than 24 hours have...
Is it possible for me to withdraw or obtain a refund for the balance in my account? (Crypto FAQ)
Unfortunately, we are unable to process refunds or withdrawals for funds once they have been deposited into your account balance. Deposits are intended for use exclusively within our platform and are not subject to an expiration date. You have...
Why are there two shopping baskets on your website?
Two Shopping Baskets – Explained
At the top of the page, you'll see two shopping baskets, each serving a different purpose:
Crypto Cart
This is the primary payment basket on our website.
Use it for purchasing memberships...
How to Add Funds to Balance or Purchase a Membership on OnlyWordPress
Quick steps to understanding our new checkout.
Step 1: Register or Log In
Start by creating an account or logging into your existing one.
Step 2: Check Your Balance
Your account balance is displayed on your...
How to Make a Payment Using Manual Crypto Transfer - Example with Coinbase and Binance (Crypto FAQ)
We value our members' feedback and are actively adapting based on your input as we transition to cryptocurrency across our website.
We exclusively accept USDC on the Solana network because of its low transaction fees compared to...
Can I purchase products / membership without using cryptocurrency? (Crypto FAQ)
Unfortunately, no. We recently transitioned membership plans to cryptocurrency payments due to rising transaction costs and fraud. This decision helps us maintain high-quality service for all users while keeping costs low. Crypto payments...
Will my membership be activated immediately after payment? (Crypto FAQ)
No, memberships purchased with cryptocurrency are allocated manually. While this process is typically completed within 2 hours, we ask that you allow up to 24 hours after sending your crypto payment for your membership to be...
Is your cryptocurrency checkout process secure? (Crypto FAQ)
Yes, absolutely. Our cryptocurrency checkout is just as secure as traditional payment methods, ensuring your transactions are safe and protected.
What’s the Best Cryptocurrency for Payments? (Crypto FAQ)
We recommend using USDC on the Solana network due to its low transaction fees compared to other blockchains. Depending on your country, our payment provider may offer additional cryptocurrency options or payment methods, but we...
Can I Change Plans?
No, you cannot upgrade or downgrade your plan while it is active. Changes can only be made once your current plan expires, so please select the plan that best fits your needs.
Can I Extend My Existing Plan?
Yes! If you're currently subscribed to our Standard, Mega, or All-Access plans, purchasing more will add additional months to your existing membership. Some of our members already have plans extending 5+ years—that's...
I Don’t Have a Crypto Wallet - What Should I Do? (Crypto FAQ)
You can create a wallet with a reputable wallet provider and purchase cryptocurrency yourself, we encourage you to do your own research. Alternatively, you can create an embedded wallet during checkout using our payment partner, Hel.io.
You...