FAQ's
What is GPL?
GPL is the abbreviated version of “General Public License.” WordPress is open-source software released under the GNU General Public License (GPL). It was created by forking another GPL-licensed project; almost all the top plugins, themes,...
Are the files and downloads legal?
Yes, all themes, plugins, add-ons, and WooCommerce extensions that are distributed by our repository are 100% open-source with the GNU GPL.
Are these genuine products?
Yes, all of our products are 100% authentic. If we feature a product on our website, then we have an active subscription to that product’s author(s).
We download the product from them and redistribute to you. These downloads are not...
Are you the developer of these files?
OnlyWordPress.com is not affiliated, associated, authorized, endorsed by, nor is in any way related to third-party developers.
How many sites can I use the plugin or theme on?
As many as you like. Seriously, there are no catches. The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? You can share our plugins...
Do you provide updates to the products?
Yes.
As soon as we are notified about an update, we download it from the author and update it on our site.
If you buy a full access membership, you have updates until your membership expires.
If you purchase an individual...
How can you offer the products at such low prices?
All WordPress items, such as plugins and themes, are licensed under a General Public License (GPL). This means that once we have purchased an item, we are free to redistribute it if we choose to do so. This form of crowd funding helps keep our...
Single Purchase or Club Membership?
The model of single purchases eventually becomes more expensive in the long run, but you will always have access to the updates for your purchase products. See Is Membership Required.
On the other hand, through our club membership you pay less...
Do you offer technical support for themes, plugins, and WooCommerce extensions?
We provide support for any inconvenience related to the direct experience with us (problem with the download, navigation or any problem associated with our site or work).
Due to the nature of our repository, we do not offer any type of...
How can I hide license / keyreminders?
Consider hiding the license activation reminders through a plugin like "Admin Notices Manager" or “WP Hide Updates”. These are free plugins that are very popular in the WordPress community. Make sure to check the official documentation for...
Why are my plugins and/or themes asking me for a key?
You can ignore these requests. Developers include these keys for direct purchases to automatically update their plugin or theme and allow you to pay and register for such support. The item itself will work perfectly fine without entering a...
Do you offer a free trial,
We don't offer a free trial, However our membership prices are very reasonable. You can also purchase plugins/themes individually if you don't want to be in a subscription.
Can I cancel and rejoin? Or take a payment holiday?
Of course! we can't promise our pricing will be the same when you rejoin* but we would love to welcome you back whenever you would like to rejoin the club. In fact, we will honour your previous membership price should you wish to rejoin any...
Will my membership price increase?
Never! The price you sign up for is the price you pay until you cancel your membership we never increase prices for existing members.
You can cancel and rejoin at your current price within 28 days see FAQ Payment holidays
Do I Need to Be a Member to Buy or Download?
Certainly not.
If you don't have membership each product page will show you a purchase button with a price for that product/product bundle.
Our members instead see a Download button where there is no need for further payment as the...
Will my Plugins/Themes stop working after my membership expires or after a certain time?
Absoultely not, we don't alter the code to stop you using the items after your membership expires and you will be able to continue use your plugins and themes even after the membership expires. But future downloads and updates will not be...
Install Plugins via a .zip File
How to install Your WordPress Plugin from your Downloaded zip file.
Assuming you have already downloaded your plugin from our site. (How do i download my product/purchased plugin or theme?)
1: Login to your WordPress admin
2: Go to...
Install Themes via a .zip File
How to install Your WordPress Theme from your Downloaded zip file.
Assuming you have already downloaded your theme from our site. (How do i download my product/purchased plugin or theme?)
1: Login to your WordPress admin
2: Go to...
Install theme or plug-in via FTP, SFTP, Control Panel ect.
Here are the steps to install a theme or plugin via FTP/SFTP and Control Panel:
Download and extract the zip file.
Upload the main folder and all its associated content to the appropriate locations on your server:
For plugins,...
Can I get a price adjustment on an item I’ve already purchased?
Due to trends, promotions, and consumer demand, we occasionally have to modify our pricing in order to stay competitive.
This does imply that a product's price may alter after you've bought it.
Unfortunately, after you have purchased a...
How to update WordPress Theme to a new version.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
Note: You can also update your WordPress theme using the file manager provided in your...
How to Manually Update a WordPress Plugin to a new version.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How do you know when to update a WordPress plugin?
Your WordPress Dashboard should...
How do i cancel my subscription.
…If you have subscribed to OnlyWordPress and wish to discontinue your recurring billing, you have options based on your payment method
You can contact our support team on the website directly and ask for cancellation through a support ticket...
What Payment Methods Do You Accept?
Credit / Debit Card with Stripe
We accept Credit Or Debit Card as a funding source for your purchases at OnlyWordPress.com including our Club Membership plans.
Cryptocurrency
We are pleased to offer the option of...
How do i download my product/purchased plugin or theme?
If you have purchase an individual plugin and or theme.
To access your purchased product:
1. Check your purchase history for the download links.2. All future updates will be available in your purchase history.3. Once in your purchase history,...
I can't Login / How to reset my Password? / Error: Invalid username or password. Reset Password
Problems logging into the website?.
First ensure you are entering the correct login information including email/username and password.
After 5 unsucessful login attempts
You will be get locked out and need wait 15 minutes to try again or try...
How to fix Error 'The Link you followed has expired' in WordPress Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How to fix Error 'The Link you followed has expired' in WordPress Plugin / Theme...
How to fix Error 'The package could not be installed.' in WordPress Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How to fix Error 'The package could not be installed.' in WordPress Plugin / Theme...
How to fix Error 'Sorry, you are not allowed to upload this file type.' in WordPress Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes. See How to backup your WordPress site / Plugin / Theme Installation.
How to fix Error 'Sorry, you are not allowed to upload this file...
How can i keep my account/password safe and secure?
We use advance technology that Mitigates brute force and code injection attacks. We run scheduled scans on an hourly and daily basis with Automatic virus, trojan, and malware removal. Your safety and privacy is our number one priority.
You...
VirusTotal /Anti-Virus False Positives
VirusTotal detection engine for some reason may detect a "virus/malware" in your file
We can ensure you no virus is contained in our files.
VirusTotal simply aggregates the output of different antivirus vendors and URL scanners, it does not...
Can i share my user account? or downloaded products?
The plugins and themes are GPL-licensed, and you can use them as often as you need to, on however many sites you choose. Have a friend who’s building a website? You can share our plugins and themes with them, too. You must use your own...
My Plugin/Theme is not Working/Has an issue?
Before updating, Installing or making changes to a live website please Always Create a backup of your site:
If your plugin/theme does not work or has an issue we suggest the following steps.
Stuff to check.
1. Make sure you are running the...
Why did a product get removed / no longer gets updated?
Sometimes, our licenses with the original developers may come to an end, and we may choose not to renew them for various reasons such as costs, disagreements, or low downloads/purchases. As a result, you may not have access to the latest version...
A feature or function does not work on my plugin or theme.
We want to clarify that at OnlyWordPress, we provide WordPress products under the GPL/GNU license, which includes themes, plugins, WooCommerce extensions, scripts, and other GPL/GNU products. However, we have noticed that some smaller...
How to backup your WordPress site / Plugin / Theme Installation.
Always Create a backup of your site before installing new plugin's or themes.
Two great backup plug-ins on our website available for members or to purchase take off the strain of creating manual backups
iThemes BackupBuddy - WordPress...
Request Product Update
At OnlyWordPress.com, we have a daily batch update process that operates during our regular business hours. Generally, there is no need for you to inform us about updates for popular plugins, as we receive notifications directly from the...
What is the account balance in my account?
In response to the high demand from users in restricted countries, we have introduced an exciting new feature on OnlyWordPress.com.
The account balance feature functions as a digital wallet on our website, offering you a convenient way to...
Crypto FAQ
Are Crypto Payments Instant?
Typically, cryptocurrency payments are designed to be faster than traditional banking systems. However, several factors can affect the time it takes to receive cryptocurrency payments. These factors include the...
Report Misuse or Violations of Terms of Service & DMCA
To report any misuse of our site or violations of our terms of service, please send an email to abuse@onlywordpress.com Please provide detailed information regarding the issue, such as instances of someone using our site incorrectly, locked...
Sorry. You've hit the maximum number of downloads allowed for your membership account.
Sorry. You've hit the maximum number of downloads allowed for your membership account.
Standard Access members have the privilege to download up to 10 products within a 24-hour duration.
Memberships begin at the exact moment of purchase....
Importing Elementor Template Kits: A Step-by-Step Guide
In this tutorial, we'll guide you through the process of importing Elementor Templates to your WordPress website using the Envato Elements plugin.
Before you begin, ensure that you do not have any conflicting Elementor Template Import Kit...
Error: There is no account with that username or email address.
The reason you may be getting Error: There is no account with that username or email address.
Nonexistent Account
The most common reason for encountering the error message "There is no account with that username or email address" is that you...
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