At OnlyWordPress.com, we have a daily batch update process that operates during our regular business hours. Generally, there is no need for you to inform us about updates for popular plugins, as we receive notifications directly from the developers.
We make it a priority to update these plugins as quickly as possible, without requiring a separate support ticket.
Please keep in mind that it is recommended to wait at least 48 hours after an update has been announced before opening a ticket. This waiting period helps us avoid multiple tickets for the same plugin or theme update that is already in progress. By doing so, we can provide a swift response to those who need assistance. Typically, update requests are mostly necessary for smaller developers who may not always send notifications about their updates.
If the plugin or theme you need an update for hasn't been updated within 48 hours since its release by the developers, please open a support ticket.
We will do our best to ensure that the product is updated promptly, ideally in our next batch update. While we always acknowledge your update requests, please note that we will now only respond to update requests once the update has been implemented on our site. However, if you have mentioned any other issues within your ticket, we will address those separately and provide a prompt response.
After 48 hours you can open a ticket to request an update here.
- Related information: Do you provide updates to the products?
- Related information: Why did a product get removed / no longer gets updated?