I have sent payment but my account balance has not been updated. (Crypto FAQ)

Rest assured, as long as your payment is sent to the correct address provided during checkout, your purchase will be credited to your account. Payments are typically processed and applied within a short time. However, if more than 24 hours have passed and your purchase has not yet been reflected in your account, we encourage you to reach out for assistance.

To expedite the resolution, please open a support ticket and include your transaction details. This information is essential for us to quickly trace and verify your payment, ensuring that your purchase is applied without further delay. We are committed to resolving such issues promptly and appreciate your understanding.