If you're having trouble logging in, please follow these steps to avoid further issues:

1. Avoid Repeated Login Attempts: Trying to log in multiple times with incorrect credentials will trigger a lockout after 5 failed attempts, locking you out for 60 minutes. Further incorrect logins will extend this lockout period.

2. Password Reset: After 2-3 incorrect login attempts, we recommend resetting your password. This will prevent your account from being locked. If your account is already locked, wait 60 minutes before attempting a password reset.

3. Important Reminder: Do not submit this form until you have waited 60 minutes and tried to reset your password. This process is identical to what we would do for you, and submitting the form won’t expedite the process. Repeated failed attempts will not help.

4. Account Status: If you still cannot log in and believe you have an account, please check our active account terms to ensure your account is still active. If your account is active, you may proceed with submitting this form.

Active accounts

As stated in our Terms and Conditions, all users agree to these terms upon creating an account and again when making a purchase or starting a membership.

Account Status

An account is considered active if it meets one of the following conditions:

• It includes direct product purchases and has been accessed within the last 364 days.
• It has an active membership that has not lapsed for more than 30 days.

Account Deletion Policy

• Accounts without a purchased product, including those with expired memberships, are permanently deleted after 30 days.
• Accounts with past purchases will be permanently removed after 364 days of inactivity.

Irreversibility of Deletion

Once an account is deleted, it cannot be recovered or restored under any circumstances.

Re-Registration

If your account has been deleted, you may create a new account when registrations reopen, subject to our current policies.

Why We Remove Inactive Accounts

Inactive accounts pose security risks, as they can become targets for hacking, phishing, and unauthorized access. Removing them helps prevent fraudulent activity and protects user data.

Additionally, maintaining large databases with inactive accounts consumes storage, processing power, and resources. Deleting unused accounts optimizes performance and reduces operational costs.

For accounts linked to a subscription or membership model, keeping inactive users creates conflicts with renewal policies or access rights. By removing inactive accounts, we ensure compliance with our policies and maintain system integrity.