Convert your WordPress into Fully Functional Support Ticket Help Management System and support your customers like a Pro.
Features:
Advanced Ticket Management
Manage your client’s support requests like a pro using this ticket management system. This plugin is built in a manner that any company regardless of how small or big can use it.
Create Unlimited Agent Accounts
Create unlimited number of agents, Agent administrators and agent groups without any restrictions and extra expenses. No need to pay on per agent basis to all the expensives help desk services.
Graphical Representation
Represent all the reports and data graphically and analyse your services like a pro. Various statistics regarding tickets, agents, groups, feedbacks, ratings, clients etc. can be view graphically with this plugin.
Create Agent Groups
Manage your agents by creating agent groups. Agent Groups can be mapped with ticket topics. Ticekts can be assigned to agent groups or group admins for easier ticket allocation. Make groups of different deparments and map them with ticket topics for faster and easier ticket processing. You can do so much more with this feature.
User Feedback Module
Once a ticket is solved, you can send a email to your user, asking for feedback on the support received. The user can leave a rating and feedback comment.
Email Notifications
And more.
License: GPL Licensed
Files Included with this download
- Support Ticket Management System for WordPress 1.8
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